Last updated: May 25, 2026
1. Introduction
AusGreen Energy Group respects your privacy. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and share your personal information when you:
- Request a quote
- Use our energy savings calculators
- Book an installation or site inspection
- Contact us by phone, email, SMS or social media
- Visit our website
By providing us with your personal information, you agree to this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Installation address
- Billing address
- Property type
- Electricity bill details
- Meter photos
- Switchboard photos
- Roof photos
- Inverter / battery photos
- Hot water system photos
- Appliance details
- Energy usage information
- Rebate eligibility information
- Finance enquiry information
- Website form submissions
- Call recordings (where you are informed and consent is given)
- Customer messages, emails and SMS
- Google Review or Trustpilot details
- IP address and website usage data
- Cookies and tracking information (see our Cookie Policy)
3. Why We Collect Your Information
We collect your personal information to:
- Provide accurate quotes
- Assess rebate eligibility
- Design solar, battery, hot water, lighting, EV charging and air conditioning systems
- Book site inspections
- Process government rebates and certificates
- Submit documentation to scheme providers or aggregators
- Arrange installation
- Provide warranty support
- Manage maintenance services
- Respond to enquiries
- Send reminders, updates and service messages
- Improve our website and advertising performance
- Comply with legal and regulatory requirements
4. How We Collect Information
We collect information in the following ways:
- Website contact and quote forms
- Energy savings calculators
- Phone calls
- SMS and text messages
- Emails
- Social media enquiries (Facebook, LinkedIn, TikTok)
- Google Business Profile messages
- On-site inspections
- Customer-uploaded photos
- Electricity bills you provide
- Installer documentation
- Our customer relationship management (CRM) system
- Cookies and analytics tools
5. Sharing Information With Third Parties
We may share your personal information with:
- Installers and electricians
- Plumbers
- Air conditioning technicians
- Solar designers
- Rebate scheme administrators
- Certificate creators and aggregators
- Government bodies or regulators
- Product manufacturers
- Warranty providers
- Finance partners
- CRM and software providers
- Website hosting providers
- Email and SMS delivery providers
- Google, Meta (Facebook), LinkedIn, TikTok and other marketing platforms
- Professional advisers, accountants or lawyers
- Debt collection or payment providers (if necessary)
We require all third parties to handle your information in accordance with Australian privacy laws.
6. Google Ads, Analytics, Meta Pixel and Tracking
We use the following tracking and advertising tools:
- Google Analytics
- Google Ads conversion tracking
- Google remarketing
- Meta (Facebook) Pixel
- LinkedIn Insight Tag
- TikTok Pixel
- Cookies and similar technologies
These tools help us measure ad performance, show you relevant ads and retarget website visitors. We do not share personally identifiable information with Google or Meta through these tags.
7. Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyse traffic, improve performance and measure advertising results.
We use the following types of cookies:
- Essential cookies – Required for the website to function
- Analytics cookies – Help us understand how visitors use our site
- Advertising cookies – Used to show you relevant ads
- Retargeting cookies – Remind you about our services after you leave our site
- Third-party cookies – Set by Google, Meta and other partners
You can disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
8. Storage and Security
We take reasonable steps to protect your personal information using:
- Secure CRM systems
- Password protection
- Two-factor authentication
- Access controls
- Encrypted systems where available
- Secure backups
- Staff access restrictions
While we strive to protect your information, no data transmission over the internet is completely secure.
9. Overseas Disclosure
Some of our third-party software providers (including Google, Meta, CRM platforms, email systems and cloud storage) may store or process data outside Australia. By providing us with your personal information, you acknowledge that your data may be transferred overseas.
10. Accessing and Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details in the Complaints section below.
11. Marketing Communications
If you have provided your consent, we may send you:
- Quote follow-ups
- Appointment reminders
- Service updates
- Promotional offers
- Maintenance reminders
- Review requests
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or by replying STOP to an SMS.
12. Complaints
If you believe we have breached your privacy, please contact us:
Email: info@ageg.com.au
Phone: 1800489109
Address:
Unit 2 17 Memorial Avenue,
Ingleburn NSW 2565
We will respond to your complaint within 14 days and attempt to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: oaic.gov.au